This is going to be a kind of a rant. There has been a series of local social media complaints and tirades against local establishments, none of them associated with me personally (FYI). These have been stressful to read, and I highly dislike them.
If I have a complaint about how I was treated at a business, or by an individual, I contact them directly and give them my feedback. They see my name, or my face. I give them an opportunity to fix it or educate me, whatever is most appropriate. That is respectful, in my opinion. This is taking Personal Responsibility for my issues, and giving the other side a chance to take responsibility for their side.
When I read these rants, I am more unhappy about the person posting the rant than about what the perceived sin was. I get angry about the process the individual has engaged in, and I see someone or somebody thrown under the bus without an opportunity to correct an issue. I am more than unhappy about the individual who is complaining publicly on social media — I lose some respect. They were not brave enough to use a healthy and respectful process to address their issue. This hypothetical person (in these scenarios) has chosen public Drama to get satisfaction.
I ‘hide’ those rants on FB. I use other tools to protect myself from the individual issues being unhealthily addressed publicly. Other people engage in discussion in an attempt to communicate. I am not going to talk about whether or not these efforts are helpful or not. I don’t have the patience to do that work, so my hat is off to folks who do.
If someone has a complaint about me, and my service to them, I am always more than happy to hear about it. I WANT to hear about it. Because I WANT to have happy customers. Bring it on, baby! I am not scared of fixing a problem. Most businesses aren’t.
I am pretty gosh darn tired right now with some of the public complaining going on. If you got bad service somewhere, and you think it is related to a global issue with that place or person, please keep me out of it. If it is related to me personally, then let me know about it privately. That is called taking responsibility for your actions.
Believe me, I get the irony about blogging a rant about Ranting. I am sorry about that. I am going to take a piece of my own advice right now and contact an individual directly about this.
That said, if I wrote a book on Netiquette, this issue would get it’s own chapter.
And please keep your Angst to yourself.